Shipping & Delivery Policy

We strive to deliver your order as quickly and efficiently as possible. Please read the information below regarding our shipping and delivery process.

1. Order Processing

Orders are processed within 1–3 business days.

Once your order has been shipped, you will receive a confirmation email containing your tracking number so you can monitor your shipment.

2. Delivery Time

After processing, the estimated delivery time is 1–7 business days, depending on your location.

Please note that delivery times are estimates and may be affected by factors beyond our control, including:

• Peak shopping periods

• Public holidays

• Customs inspections

• Carrier delays

• Severe weather conditions

3. Shipping Method & Origin

To reduce unnecessary waste and minimize our environmental impact, many of our products are shipped directly from our supplier located in China.

Depending on your country, customs duties, import taxes, or other local fees may apply. These charges, where applicable, are the responsibility of the customer.

4. Shipping Costs

Shipping costs are calculated at checkout and depend on factors such as:

• Delivery destination

• Package weight

• Selected shipping method

Any applicable shipping charges will be displayed before you complete your purchase.

5. Tracking Your Order

Customers are responsible for monitoring their shipment using the tracking number provided in the shipping confirmation email.

Please regularly check the tracking information to determine whether your package:

• Will be delivered directly to your address; or

• Has been redirected to a local pickup location.

If your package is held at a pickup point, it is the customer's responsibility to collect it within the required timeframe.

If your order appears delayed or you experience any delivery issues, please contact us first at info@maisontoronto.cabefore initiating a chargeback or requesting a payment dispute. We will gladly assist you in resolving the issue.

6. Delivery Responsibility

Once the carrier's tracking information confirms that a package has been successfully delivered to the shipping address provided during checkout, responsibility for the shipment transfers to the customer.

Customers are responsible for providing accurate shipping information.

If you notice an error in your shipping address, please contact us within 24 hours of placing your order at info@maisontoronto.ca so we can attempt to update your order before it is dispatched.