Privacy Policy

This Privacy Policy applies to all services provided by Maison Toronto, accessible via info@maisontoronto.ca. We are committed to protecting your privacy and handling your personal information with care, transparency, and in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR) where applicable.

1. Information We Collect

We collect personal information that you provide when placing an order, creating an account, or contacting our customer support, including:

Full name
Shipping and billing address
Email address
Phone number
Payment information (processed securely by our payment providers and never stored on our servers)
IP address and device/browser information
Order and transaction history
Information about your activity on our website (through cookies and similar technologies)

2. How We Use Your Information

We use your personal information to:

Process, ship, and invoice your orders.
Provide customer service and support.
Send order confirmations, shipping updates, tracking information, and other service-related communications.
Improve our website, products, and overall customer experience.
Detect and prevent fraud and unauthorized activities.
Send marketing communications only if you have given your consent.

3. Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

Performance of a contract (processing your order)
Your consent (for example, for marketing communications)
Compliance with legal obligations (such as tax and accounting requirements)
Our legitimate business interests, including fraud prevention and improving our services

4. Sharing Your Information with Third Parties

We only share your personal information with third parties when necessary to provide our services, including:

Our payment service providers
Our shipping and delivery partners
Our suppliers for the processing and fulfillment of your order
Analytics and marketing service providers (where applicable and subject to your cookie preferences)

Where required, we have appropriate data processing agreements in place with these parties. We never sell your personal information to third parties.

As some of our products are shipped directly from suppliers located outside the European Economic Area (EEA), including China, your personal information may be transferred internationally. Where applicable, we implement appropriate safeguards to protect your information in accordance with relevant privacy legislation.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or to comply with applicable legal obligations, including accounting and tax requirements.

6. Cookies

Our website uses cookies and similar technologies to improve functionality, analyze website traffic, and support marketing activities.

For more information, please refer to our separate Cookie Policy. You can manage or change your cookie preferences at any time through our cookie banner or your browser settings.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.

All payments are processed through secure SSL-encrypted connections.

8. Your Rights

Subject to applicable privacy laws, you have the right to:

Access your personal information
Correct inaccurate or incomplete information
Request deletion of your personal information
Request restriction of processing
Object to certain types of processing
Withdraw your consent at any time (where processing is based on consent)
Request a copy of your personal information in a portable format

To exercise any of these rights, please contact us at info@maisontoronto.ca.

If you believe your privacy rights have been violated, you also have the right to lodge a complaint with your local data protection authority.

9. Contact Information

Maison Toronto

Email: info@maisontoronto.ca